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Upload Answers

Upload Answers lets you import FamilyNavigator survey results from an Excel/CSV “raw” sheet into a selected account. This is useful when answers were collected outside the in-app questionnaire flow.

Accessing Upload Answers​

  1. Log in to the Family Navigator application.
  2. In the sidebar, expand MY COMPANY.
  3. Click Upload Answers (highlighted below).

Upload Answers page

Expected File Structure​

Upload the raw tab of the Family Navigator Excel sheet. The file should include columns such as:

  • Survey ID
  • Access Code
  • Participant Name
  • Participant Email Address
  • Participant, Constituency, Constituency Name, and Time of Last Access
  • One empty column
  • Response columns Q1 through Q69

Accepted formats: CSV or XLSX, up to 10MB, typically one file at a time.

Uploading a File​

Step 1: Choose a File​

  • Drag a file onto the drop zone, or
  • Click Select File and pick a CSV/XLSX from your computer.

Step 2: Select the Target Account​

Choose the account that should receive the imported answers (when prompted by the form / account selector).

Step 3: Upload​

Click Upload. While processing, the button may show Uploading….

Existing Data Confirmation​

If the account already has answer data, a confirmation modal asks you to confirm overwrite before continuing.

Removing a Selected File​

Use the remove (X) control on the file entry. Confirm removal if the modal asks you to discard the pending selection.

Validation Notes​

  • Rows with placeholder Doe names (for example John/Jon/Jane Doe) may be filtered out during import.
  • Invalid structure or oversized files are rejected with an error message.
  • Leaving the page with a pending file may trigger a browser warning.

After a Successful Upload​

  1. Open Executive Summary and Focus Area pages for that account to verify scores.
  2. Optionally generate an AI Summary with the newly imported responses.
  3. Use Download Reports if you need PDF/CSV exports.

Troubleshooting​

  • No file accepted: Confirm CSV/XLSX and size ≤ 10MB.
  • Upload fails: Check column layout against the on-page instructions.
  • Scores look empty: Confirm you selected the correct account version after upload.
  • Overwrite prompt: Expected when the account already has data; cancel if you are unsure.